Why We Won't Sell Vent-free Products
For 27 years, we at Fireplace Creations have worked very hard to provide our customers with quality products and service after the sale. We also do not back down on our view of vent free products. Over the years, we have torn out hundreds and hundreds of vent free fireplaces and vent free gas logs and replaced them with our direct vent gas fireplaces and inserts.
Our website allows us to reach many different people in many areas. Because we encourage consumers to Google “Dangers of Vent Free”, we acquire more traffic from a wide range of consumers. We receive many calls and email from those inquiring about vent free products and their concerns with them.
Fall is our busy season and when it arrives in pours the calls and email. The subject matter of many of them are experiences or issues they may be facing with a vent free product that is in their home. These are some examples of those calls.
- I have this fireplace. Last year every time we turned it on it smelled really bad, so we stopped using it.
- I have a fireplace and when I turn it on the mantel gets so hot I’m afraid that it is going to burn my house down.
- Last year my gas logs smoked up our house and we had to repaint this summer. What do we need to do?
When called or emailed about issues like these, our first response is always to ask is your fireplace vented, direct vented, or vent free. Ninety percent of consumers are not certain and want to know how they can know. To answer them we explain how to look up inside the fireplace to see if there is an opening or not. Most consumers with these issues find that they do have a vent free product.
This is concerning to us at Fireplace Creations. If a consumer doesn’t know what product they have, how do they know how the product is correctly used? In my opinion, vent free fireplaces and gas logs are sold with misinformation or NO information. When we show consumers what is in the owner’s manual for a vent free product, the normal response is that no one shared that information with them. In a few of the vent free products we have replaced, the consumers have shared with us that their builder said it was a lot cheaper and that is what everyone was doing now. They didn’t think it was right to not have a vent, but they followed the advice of the builder.
For those consumers who would like to do more research and know what you need to know about installing a vent free product in your home, we have compiled a list of the things that you will probably never hear.